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FQA

Frequently Asked Questions

Last Updated: July 21, 2026

Welcome to the ADecorative FAQ.

Here you can find answers to some of the most common questions about shopping with ADecorative, including placing orders, payments, shipping, tracking, returns, refunds, and customer support.

If you cannot find the answer to your question below, please contact us at [email protected].

1. How do I place an order?

To place an order with ADecorative:

  1. Browse our collections and select the product you would like to purchase.

  2. Choose the available product options, such as size, color, or quantity, where applicable.

  3. Click Add to Cart.

  4. Review the items in your shopping cart.

  5. Proceed to checkout.

  6. Enter your shipping and billing information.

  7. Select an available payment method.

  8. Review your order details and total amount.

  9. Complete your payment and submit your order.

After your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.

2. Do I need to create an account to place an order?

No. You may be able to place an order as a guest without creating an account.

Simply provide the required information during checkout and complete your purchase.

Creating an account, where available, may make it easier to manage your orders and access certain account features.

3. What payment methods do you accept?

We accept payment methods displayed and available during checkout.

Depending on availability, payment options may include:

Available payment methods will be displayed during checkout before you complete your purchase.

4. Is my payment information secure?

We take reasonable measures to help protect your personal and payment-related information.

Payments are processed through trusted third-party payment providers and payment platforms.

ADecorative does not generally store complete payment card numbers or security codes on our own systems.

For more information about how we handle personal information, please review our Privacy Policy.

5. Will I receive an order confirmation?

Yes.

After your order has been successfully placed and payment has been confirmed, an order confirmation email will be sent to the email address provided during checkout.

The confirmation email may include:

If you do not receive your confirmation email, please check your spam or junk folder.

If you still cannot find it, please contact us at:

[email protected]

6. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible at:

[email protected]

We will do our best to accommodate your request if your order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, we may be unable to make changes or cancel the order.

In this situation, you may need to receive the order and follow our Return & Refund Policy.

7. How long does it take to process my order?

Orders are generally processed within:

1–3 business days

Business days are Monday through Friday, excluding applicable holidays.

During busy periods, promotional events, or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

8. Where are orders shipped from?

Orders placed through ADecorative are shipped from the:

United States

We use established shipping and delivery services to help process and deliver orders to eligible destinations.

9. What shipping options are available?

We currently offer standard shipping for eligible orders within the United States.

Standard Shipping

Estimated Transit Time: 3–7 business days after order processing.

Shipping Fee: Calculated at checkout.

The exact shipping cost depends on factors such as the delivery address, package size, weight, and applicable shipping method.

The final shipping fee will be displayed before you complete your purchase.

10. How long will it take to receive my order?

The estimated total delivery time is generally:

Order Processing: 1–3 business days

Shipping Transit: Approximately 3–7 business days

Estimated Total: Approximately 4–10 business days

Please note that delivery times are estimates and are not guaranteed.

Delays may occasionally occur due to weather, carrier operations, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

11. How can I track my order?

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

You can use the tracking information provided in the email to check the current status of your shipment.

Please note that tracking information may take some time to become active after the package has been handed over to the shipping carrier.

If you have questions about your tracking information, please contact:

[email protected]

12. What should I do if my tracking information has not updated?

Sometimes tracking information may take time to update after a package has been shipped.

If your tracking information has not changed for a short period, we recommend allowing additional time for the carrier's system to update.

If your order has exceeded the estimated delivery timeframe and there have been no meaningful tracking updates, please contact us at:

[email protected]

We will review the available shipping information and assist you where possible.

13. What should I do if my order is delayed?

If your order is delayed, please first check the tracking information provided in your shipping confirmation email.

Delivery delays can sometimes occur due to:

If your order has exceeded the estimated delivery timeframe, please contact us.

We will review the available information and help you with the next steps.

14. What happens if my package is lost?

If your package is confirmed by the shipping carrier as lost during transit, please contact us at:

[email protected]

Please provide your order number and tracking information.

We will review the shipment status and work with the relevant shipping carrier where appropriate.

Depending on the circumstances, a replacement or refund may be available in accordance with our Return & Refund Policy.

15. What should I do if my package says "Delivered" but I cannot find it?

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your property and designated delivery locations.

  2. Checking with household members or neighbors.

  3. Checking with building management, if applicable.

  4. Contacting the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us at:

[email protected]

We will review the available information and assist you where possible.

16. What should I do if I receive a damaged item?

If your order arrives damaged, please contact us within:

7 days of delivery

Please email:

[email protected]

Include:

We will review your request and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, or refund.

17. What should I do if I receive the wrong item?

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Email:

[email protected]

Please include:

We will review your request and provide instructions for the next steps.

If the incorrect item was sent due to an error on our part, we will work with you to arrange an appropriate resolution.

18. Can I return an item if I change my mind?

Yes.

You may request a return within:

30 days of delivery

For change-of-mind returns, the item must generally be:

Customers are generally responsible for return shipping costs for change-of-mind returns.

Please review our Return & Refund Policy for complete eligibility requirements.

19. How do I start a return?

To request a return, please contact:

[email protected]

Please provide:

Our support team will review your request and provide further instructions.

Please do not send a product back without contacting us first.

20. How long do I have to request a return?

You may request a return within:

30 days of the date your order was delivered

The returned item must meet the eligibility requirements described in our Return & Refund Policy.

Items that have been used, worn, washed, altered, or damaged after delivery may not qualify for a refund.

21. Are there products that cannot be returned?

Certain products may not be eligible for return due to health, hygiene, safety, or personalization reasons.

Non-returnable items may include:

If you are unsure whether a product can be returned, please contact us before making a purchase or before sending the item back.

22. How long does it take to receive a refund?

Once an approved return has been received and inspected, we will process the refund to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank or payment provider.

Please allow additional processing time for your financial institution to complete the refund.

23. Can I exchange an item?

Exchanges may be available for damaged, defective, or incorrect items.

For change-of-mind requests, exchanges may be available depending on product availability and the condition of the returned item.

Please contact:

[email protected]

Our support team will review your request and advise you of the available options.

24. What happens if my order contains multiple items?

Depending on product availability and shipping arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages, unless otherwise stated at checkout.

25. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to update your shipping address.

Email:

[email protected]

If your order has not yet been processed or shipped, we will do our best to update the information.

Once your order has been shipped, we may be unable to change the delivery address.

Please carefully check your shipping information before completing your purchase.

26. Do you ship internationally?

Currently, ADecorative primarily ships to eligible addresses within the United States.

Available shipping destinations and methods may vary depending on the delivery address.

If international shipping becomes available, the applicable shipping information will be displayed on our website or during checkout.

27. Do I need to pay sales tax?

Applicable taxes, if any, will be calculated and displayed during checkout based on your shipping destination and applicable laws.

The final amount payable will be shown before you complete your purchase.

28. How can I contact customer support?

If you have any questions or need assistance with an order, product, shipping, return, or refund, please contact us by email.

Email: [email protected]

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, holidays, or periods of high inquiry volume.

29. Where can I find your store policies?

You can find additional information in the following sections of our website:

We recommend reviewing these policies before placing an order.

30. Still Have Questions?

If you cannot find the answer you are looking for, please contact us.

ADecorative

Email: [email protected]

Our customer support team will be happy to assist you.

Thank you for choosing ADecorative.

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