Contact Us

Get in Touch with ADecorative

Have a question about a product, your order, shipping, or returns? We're here to help.

At ADecorative, we value every customer and want to make your shopping experience as simple and enjoyable as possible. If you need assistance before placing an order or have questions after your purchase, please don't hesitate to contact us.

Customer Support

Email: [email protected]

For questions about products, orders, payments, shipping, returns, or refunds, please send us an email and include as much relevant information as possible. If you have already placed an order, including your order number will help us assist you more efficiently.

How Can We Help?

You can contact us for help with:

• Product information and availability

• Questions about product details and specifications

• Assistance with placing an order

• Order status and updates

• Shipping and delivery information

• Tracking your package

• Changing or updating order information

• Returns and exchanges

• Refund requests

• Damaged or incorrect items

• Payment-related questions

• General questions about your shopping experience

Order Support

If you are contacting us about an existing order, please include your order number in your message whenever possible.

This helps us locate your order details and provide you with a faster and more accurate response.

If you received an incorrect or damaged item, please contact us as soon as possible and provide your order number along with a description of the issue. Photos may also be requested to help us review the situation.

Our Support Hours

Customer Support: Monday – Friday

Support Hours: 9:00 AM – 6:00 PM

We aim to respond to customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, or periods of high inquiry volume.

Before Contacting Us

For common questions about ordering, shipping, delivery times, returns, refunds, and payments, please visit our Frequently Asked Questions (FAQ) page.

You can also review our:

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

• Terms & Conditions

These pages provide additional information about our services and shopping policies.

We’re Here to Help

Your questions and feedback are important to us. Whether you are considering a purchase or need assistance with an existing order, we're always happy to help.

Please contact us at:

[email protected]

Thank you for choosing ADecorative. We look forward to hearing from you.