Shipping Policy

Last Updated: July 28, 2026

Thank you for choosing Adecorative. We are dedicated to providing a seamless and reliable shipping experience, no matter where you are in the world. This policy outlines how we process, ship, and deliver your orders.

By placing an order with Adecorative, you agree to the terms described below.

1. Shipping Origin

We operate multiple fulfillment centers to serve our global customers efficiently. Depending on your location and product availability, your order may be shipped from one of our warehouses in the United States, Europe, or Asia. This approach helps us reduce transit times and deliver your items as quickly as possible.

We partner with trusted international and local carriers to ensure safe and timely delivery.

2. Order Processing Time

Once your order is placed and payment is confirmed, our team begins preparing it for shipment.

• Processing typically takes 1–3 business days (Monday through Friday, excluding major holidays).

• Orders placed on weekends or holidays will begin processing on the next business day.

• During peak seasons, promotions, or high-volume periods, processing may take slightly longer. We appreciate your patience.

You’ll receive a confirmation email with tracking details as soon as your order is on its way.

3. Shipping Methods & Estimated Delivery Times

We offer a range of shipping options at checkout, which may vary based on your destination.

Standard International Shipping
Estimated delivery: 7–21 business days after processing
This timeframe accounts for international transit, customs clearance, and final-mile delivery in your country.

Expedited Shipping
Estimated delivery: 3–10 business days after processing
Available for select destinations. Faster transit times are reflected in the shipping cost at checkout.

Please note that delivery estimates depend on the destination country, local carrier efficiency, and customs procedures. All timeframes are estimates and not guaranteed.

4. Shipping Costs

Shipping fees are calculated at checkout based on several factors:

• Delivery country and region

• Package dimensions and weight

• Selected shipping method

• Number of items in your order

The final shipping cost will be clearly displayed before you complete payment. From time to time, we may offer free or discounted shipping promotions—terms for these offers will be posted on our website.

5. International Delivery & Customs

Adecorative ships to most countries worldwide. However, some remote or restricted locations may have limited delivery options.

For international orders, please be aware:

• Customs duties, taxes, and import fees may be levied by your country’s customs authority upon arrival. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

• Customs policies vary by country. We recommend checking with your local customs office for more information before placing an order.

• Delays due to customs processing are beyond our control and may extend the estimated delivery time.

6. Shipping Confirmation & Tracking

When your order ships, we will send a confirmation email to the address you provided at checkout. This email will include your tracking number where available.

Tracking updates may take 24–48 hours to appear after the package is handed to the carrier. If your tracking information doesn’t update immediately, please allow a short period for the carrier’s system to process it.

If you have questions about your shipment, reach out to us at [email protected].

7. Address Accuracy

Please ensure all shipping details are correct before completing your order, including:

• Full name

• Complete street address and apartment/unit number (if applicable)

• City, state/province, and postal code

• Country

• Phone number (required by many international carriers)

If you notice an error, contact us immediately at [email protected]. We’ll do our best to update the details if your order hasn’t yet shipped. Once in transit, address changes may not be possible, and Adecorative cannot be held responsible for delivery issues caused by incorrect address information.

8. Delayed or Stuck Orders

Most orders arrive within the estimated window, but occasional delays can happen due to:

• Severe weather or natural events

• Carrier operational issues

• Customs processing

• Peak holiday volumes

• Incomplete address information

If your order seems delayed, first check the tracking link for the latest status. If the estimated delivery time has passed and you need further help, contact us at [email protected]. We’ll investigate and assist you.

9. Lost Packages

If the carrier confirms your package as lost, please email us at [email protected] with your order number and tracking information. We’ll work with the carrier to review the case and, where appropriate, arrange a replacement or refund in line with our Return & Refund Policy.

Note that a temporary gap in tracking updates does not always mean a package is lost—carrier systems may occasionally take longer to scan and update.

10. Packages Marked as Delivered but Not Received

If tracking indicates delivery but you can’t find your package, we suggest:

• Checking around your property and any secure delivery spots

• Asking household members or neighbors

• Contacting your local post office or carrier with the tracking number

• Checking with building management or a mailroom, if applicable

If you’ve taken these steps and still can’t locate the package, reach out to us at [email protected]. We’ll review the situation and help find a solution.

11. Damaged Items

If your package arrives damaged, please notify us as soon as possible. For damaged products, contact us within 7 days of delivery at [email protected] and include:

• Your order number

• A brief description of the damage

• Clear photos showing the damage to the item and the packaging

We’ll review your case and work with you on a resolution, which may include a replacement, exchange, or refund in accordance with our Return & Refund Policy.

12. Multiple Packages

Depending on stock availability and warehouse locations, items in a single order may be shipped separately. If this happens, you’ll receive individual tracking details for each shipment at no extra cost, unless stated otherwise at checkout.

13. Shipping Restrictions

We reserve the right to restrict shipping to certain destinations where delivery is not feasible due to legal, regulatory, or carrier limitations. If your shipping address cannot be serviced, we will contact you as soon as possible to discuss alternatives.

14. Order Cancellation & Address Changes

Need to cancel or update your address? Contact us immediately at [email protected]. We’ll make every effort to accommodate your request if the order hasn’t yet been processed or shipped. Once in transit, cancellation or address changes may no longer be possible.

15. Contact Us

If you have any questions about shipping, delivery, or your order, our support team is here for you.

Adecorative
Email: [email protected]

Thank you for being part of the Adecorative community—wherever in the world you are. We’re honored to deliver to your doorstep.