Shipping Policy

Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with ADecorative.

We are committed to providing a reliable and convenient shipping experience. This Shipping Policy explains how your order is processed, shipped, and delivered.

By placing an order through ADecorative, you acknowledge and agree to the shipping terms described below.

1. Shipping Origin

All orders placed through ADecorative are shipped from the United States.

We work with established shipping and delivery services to process and deliver orders to customers efficiently.

Shipping methods and delivery services may vary depending on the destination, package size, availability, and other logistical considerations.

2. Order Processing Time

After your order is successfully placed and payment has been confirmed, we will begin processing your order.

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays and other applicable holidays.

Orders placed during weekends or holidays will generally begin processing on the next available business day.

During periods of high order volume, promotional events, or holidays, processing may take slightly longer than usual.

Once your order has been shipped, you will receive an order shipping confirmation email with tracking information when available.

3. Shipping Methods

We offer standard shipping options for eligible orders within the United States.

Standard Shipping

Estimated Delivery Time: 3–7 business days after order processing.

Shipping Fee: Calculated at checkout based on the order and delivery address.

Shipping fees are based on standard industry shipping rates and may vary depending on the destination, package size, weight, and selected shipping method.

The exact shipping cost will be displayed during checkout before you complete your purchase.

4. Shipping Costs

Shipping fees are calculated based on standard industry rates and the specific details of your order.

The final shipping cost may depend on factors including:

• Delivery address.

• Package size.

• Package weight.

• Shipping method.

• Number of items in the order.

The applicable shipping fee will be clearly displayed at checkout before payment is completed.

If free shipping is offered for a specific promotion or qualifying order, the relevant terms and conditions will be clearly displayed on the website.

5. Delivery Areas

ADecorative currently ships to eligible addresses within the United States.

Delivery availability may vary depending on the destination and the shipping service available for the address provided.

Certain remote locations, restricted areas, P.O. Boxes, military addresses, or other locations may have limited delivery options depending on the carrier.

If a shipping address cannot be serviced by our available delivery options, we will contact you regarding the available alternatives.

6. Estimated Delivery Time

The estimated delivery time for standard orders is generally:

Order Processing: 1–3 business days

Shipping Transit: Approximately 3–7 business days

Estimated Total Delivery Time: Approximately 4–10 business days

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

• Shipping destination.

• Carrier operations.

• Weather conditions.

• Public holidays.

• Seasonal shipping volumes.

• Transportation delays.

• Incorrect or incomplete address information.

• Other circumstances outside our reasonable control.

7. Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.

Where tracking information is available, your shipping confirmation email will include the relevant tracking number or tracking information.

Tracking information may take some time to become active after the package has been handed over to the carrier.

If your tracking information does not update immediately, please allow a reasonable amount of time for the carrier's system to process and update the shipment information.

If you have concerns about your shipment, please contact us at:

[email protected]

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check all information before completing your purchase, including:

• Full name.

• Street address.

• Apartment, suite, or unit number, if applicable.

• City.

• State.

• ZIP code.

• Phone number, where required.

If you discover that your shipping information is incorrect, please contact us as soon as possible at:

[email protected]

If your order has not yet been processed or shipped, we will do our best to update the information.

Once an order has been shipped, we may be unable to make changes to the delivery address.

ADecorative cannot guarantee successful delivery or be responsible for additional costs resulting from an incorrect or incomplete address provided by the customer.

9. Delayed Orders

We work with shipping carriers to deliver orders within the estimated delivery timeframe. However, unexpected delays may occasionally occur.

Delays may be caused by:

• Severe weather.

• Carrier delays.

• Transportation disruptions.

• Public holidays.

• High shipping volumes.

• Incorrect address information.

• Other circumstances outside our reasonable control.

If your order is delayed, please first check the tracking information provided in your shipping confirmation email.

If your order has exceeded the estimated delivery timeframe and you have concerns about the shipment, please contact us at:

[email protected]

We will review the available shipping information and assist you where possible.

10. Lost Packages

If your package is confirmed by the shipping carrier as lost during transit, please contact us at:

[email protected]

Please provide your order number and tracking information so that we can review the shipment status.

We will work with the relevant shipping carrier where appropriate and review the available options for resolving the issue.

Depending on the circumstances, a replacement or refund may be provided in accordance with our Return & Refund Policy.

Please note that a temporary lack of tracking updates does not necessarily mean that a package has been lost. Shipping carriers may occasionally experience delays in scanning or updating tracking information.

11. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend taking the following steps:

1. Check around your property and any designated delivery locations.

2. Check with household members or neighbors.

3. Check with your building management, if applicable.

4. Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us at:

[email protected]

We will review the available information and assist you where possible.

12. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

If the product inside the package is damaged, please contact us within 7 days of delivery at:

[email protected]

Please include:

• Your order number.

• A description of the damage.

• Clear photos of the damaged product.

• Photos of the shipping package and external packaging, if applicable.

We will review the information provided and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, or refund in accordance with our Return & Refund Policy.

13. Multiple Packages

Depending on product availability, order processing, or shipping arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages, unless otherwise stated at checkout.

14. Shipping Restrictions

We reserve the right to restrict shipping to certain destinations where delivery is unavailable or restricted by applicable laws, regulations, or carrier limitations.

If we are unable to fulfill an order to the shipping address provided, we will contact you as soon as reasonably possible.

15. Order Cancellation and Address Changes

If you need to cancel an order or update your shipping address, please contact us as soon as possible at:

[email protected]

We will do our best to accommodate your request if the order has not yet entered processing or been shipped.

Once an order has been processed or shipped, we may be unable to cancel the order or change the delivery address.

16. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us.

ADecorative

Email: [email protected]

Our customer support team will be happy to assist you with your questions.

Thank you for shopping with ADecorative.