Return & Refund Policy

Return & Refund Policy

Last Updated: July 21, 2026

At ADecorative, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains when and how you can request a return, exchange, or refund.

By placing an order with ADecorative, you acknowledge and agree to the terms outlined below.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must meet all of the following conditions:

• The item must be unused and in its original condition.

• The item must not have been worn, washed, altered, or damaged after delivery.

• The item must be returned with its original packaging, tags, labels, and accessories, where applicable.

• The item must be in a condition suitable for resale.

• Proof of purchase or a valid order number must be provided.

Items that do not meet these conditions may not be eligible for a return or refund.

2. Change of Mind Returns

We understand that sometimes you may change your mind after receiving your order.

If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the item is unused, unworn, undamaged, and returned in its original condition and packaging.

Unless the return is due to an error on our part or a defective or damaged product, the customer is responsible for the return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Please email [email protected] with:

• Your order number.

• A description of the incorrect item.

• Clear photos of the item received.

• Photos of the packaging or shipping label, if applicable.

After reviewing your request, we will provide instructions for returning the incorrect item.

If the incorrect item was sent due to an error on our part, we will work with you to arrange an appropriate solution, which may include a replacement or refund.

4. Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery.

Please send an email to [email protected] and include:

• Your order number.

• A description of the damage or defect.

• Clear photos or videos showing the issue.

• Photos of the external packaging, if the package was damaged during delivery.

We will review the information provided and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, or refund.

Please do not return a damaged or defective item before contacting us and receiving return instructions.

5. Lost Packages

If your order appears to be lost during transit, please contact us at [email protected].

We will review the available tracking information and shipping status.

If the carrier confirms that the package has been lost, we will work with you to determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Please note that tracking information may sometimes show delays or temporary periods without updates. We recommend allowing reasonable additional time for delivery before a package is considered officially lost.

6. Exchanges

If you receive a defective, damaged, or incorrect item, you may request an exchange where the replacement item is available.

To request an exchange, please contact us at [email protected] and provide your order number and details of the issue.

For change-of-mind requests, exchanges may be available depending on product availability and the condition of the returned item.

If the requested replacement item is unavailable, we may offer an alternative resolution, such as a refund.

7. Non-Returnable Items

For health, hygiene, safety, or personalization reasons, certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Non-returnable items may include:

• Personalized or customized products.

• Items specifically made or modified according to customer requirements.

• Products that cannot be returned for hygiene reasons after being opened or used.

• Items that have been worn, used, washed, altered, or damaged after delivery.

• Gift cards, where applicable.

• Clearance or final-sale items, where clearly identified as final sale at the time of purchase.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

8. Return Shipping Costs

If a return is requested because you changed your mind or no longer want the product, you are generally responsible for the return shipping costs.

If the return is due to an incorrect item, defective product, or damage caused before delivery, we will review the circumstances and determine the appropriate return shipping arrangement.

We recommend using a trackable shipping service when returning an item, as ADecorative cannot be responsible for returned packages that are lost in transit before reaching us.

9. Refund Process

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Please allow additional processing time for your bank or payment provider to complete the transaction.

10. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply if:

• The returned item is not in its original condition.

• The item shows signs of use or wear.

• The item is missing original packaging, tags, or accessories.

• The item has been damaged after delivery.

• The item is returned outside the applicable return period.

The amount of any partial refund will depend on the condition of the returned item.

11. Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible at:

[email protected]

We will do our best to accommodate your request if the order has not yet been processed or shipped.

Once an order has been processed or shipped, we may be unable to cancel it. In this situation, you may need to receive the order and follow the applicable return procedure described in this policy.

12. How to Start a Return

To request a return, exchange, or refund, please contact:

Email: [email protected]

Please include:

• Your full name.

• Order number.

• Product name.

• Reason for the return or request.

• Photos or videos, if the product is damaged, defective, or incorrect.

Our support team will review your request and provide further instructions.

Please do not send products back to the return address shown on your package without contacting us first, as the return may not be processed correctly.

13. Refund Exceptions

A refund may be refused or reduced if:

• The return request is made after the applicable return period.

• The item has been used, worn, washed, altered, or damaged by the customer.

• The item is missing required original packaging, tags, or accessories.

• The product is identified as non-returnable under this policy.

• The customer cannot provide sufficient information to verify the purchase.

• The returned item does not match the original item purchased.

14. Questions About Returns and Refunds

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us.

Email: [email protected]

We are happy to help and will do our best to resolve your request fairly and efficiently.

Thank you for shopping with ADecorative.